Any questions? We are here to help!
Frequently asked questions
All of our canelés are baked to order to minimize waste and ensure freshness. (No one likes a soggy canelé) The perfect canelé also requires the batter to sit for 48 hours before baking.
We hope to be able to fulfil orders faster as our business ramps up.
We currently deliver within a 10km radius of Parliament Hill. We also allow free pickup downtown Ottawa. We hope to offer wider delivery services in the near future.
Brick & Mortar shop coming soon.
Delivery is free within a 5km radius from Parliament Hill. For areas between 5km and 10km, there’s a $5 delivery fee.
We currently don’t offer order tracking, but we’ll coordinate with you to make sure you're home for delivery. We’ll keep you updated!
Orders cancelled 72 hours prior to the delivery date are eligible for a full refund
We are only able to offer 50% refunds to orders cancelled within 72 hours
We accept all major credit cards, Visa Debit, and we even take Interac e-Transfer for your convenience!
We don’t offer gift cards at the moment, but e-gift cards are coming soon! Stay tuned!
Absolutely! Email us at emilyhubakes@gmail.com with your details, and we’ll do our best to make adjustments for you.
Best to be eaten on the same day for guaranteed freshness and flavour. Can be refrigerated for 2 days.
The minimum order is a box of 6 canelés ($23 value).
We offer gluten-free and vegan options on custom orders only.